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Community Management

Most agencies sell content.
We build communities.

Because audiences want to be listened to, not posted at.

Sprout Social's 2026 research found audiences ranked personalised engagement their second-most-wanted brand priority. It doesn't appear in any marketer's top priorities. The gap between what audiences want and what brands deliver has never been wider. This is what Community Management exists to fix.

Book a Free Community Audit See the Tiers
The Problem

Why your content isn't converting
(and why posting more won't fix it)

Most agency relationships break down on the same misunderstanding. The agency promises content. The brand wants results.

Content doesn't convert. Conversations convert.

A carousel that gets 200 comments and zero responses sends one signal. A carousel that gets 50 comments and 50 thoughtful, in-voice responses sends a completely different signal.

The data is clear. Across every generation, audiences rate two-way engagement above content quantity in what they want from brands. They want to be listened to. Most brands are still just posting at them.

What We Do

What Community Management actually means

Voice consistency

Every reply sounds like you, not like a random agency staffer. We build a Brand Voice Library specific to your brand and reference it on every interaction.

Speed without sacrifice

Replies inside 4 working hours during weekday business hours, faster during event windows. Nothing slips through, nothing waits a week.

Proper escalation

A documented decision tree means crises route to you immediately, sales-ready leads land in your inbox the same day, and routine engagement gets handled without bothering you.

Superfan identification

Most brands have 5 to 10 people consistently showing up for them. Most brands never deliberately nurture these people. We build the tracker and the relationship plan.

Crisis readiness

Pre-approved holding statements, escalation paths, post-crisis review processes. The day you need this is the day you'll be glad it's already written.

Monthly Community Health Reports

Six-section reports tied directly to your business goals. So you can see the work, see the value, and steer next month's focus.

Pricing

Four tiers. One philosophy.

Every tier is built around the same principle: someone professional, working in your brand voice, tending the conversations your content creates. The differences are scope, depth, and how strategically involved we get.

Pulse
Rockin Social
£250/mo

You keep posting. We'll keep talking.

✓Daily inbox monitoring across up to 3 platforms
✓4-hour weekday response time in your brand voice
✓Comment moderation and replies
✓DM triage with sales-ready escalation flags
✓Weekly engagement summary
✓Monthly Community Health report
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Most Popular
Builder
Rockin Social
£550/mo

Your community grows because someone's deliberately growing it.

✓Everything in Pulse
✓Proactive engagement on industry conversations
✓Superfan identification and nurture plan
✓Platform-specific community building (Group, WhatsApp, or Discord)
✓Monthly insights fed into your content strategy
✓Crisis response protocols
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Authority
Rockin Social
£950/mo

We become your fractional Head of Community.

✓Everything in Builder
✓Reddit listening and engagement strategy
✓Founder-led engagement coaching (1 hour weekly)
✓Monthly community-led campaign ideation
✓Private community event facilitation (quarterly)
✓Quarterly strategy reviews with leadership
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Concierge
Rockin Social
£1,500/mo

Built for the spike-pattern of event-led brands.

✓Pre-event hype campaign (4 weeks out)
✓Live engagement during the event window
✓Post-event afterglow and content harvest
✓Attendee community building
✓Partnership and collaboration outreach
✓Event-specific Community Health report
Monthly — £1,500/mo Per Event — £2,500
Existing Clients

Already a Rockin Social client?

Existing retainer clients qualify for our Founding Client Rate, locked in for as long as you remain on retainer. New clients joining from 2026 onward pay our standard rates.

Tier Standard Founding Client
Pulse£250/mo£200/mo
Builder£550/mo£450/mo
Authority£950/mo£750/mo
Concierge£1,500/mo£1,200/mo

If you're already on a Rockin Social retainer, speak to Paul about adding Community Management at the Founding Client Rate.

Book a Free Community Audit
The Process

What happens when you say yes

01

Onboarding (Week 1)

60-minute Brand Voice deep-dive call. We build your Brand Voice Library, audit your current community health, and set up the operational system.

02

Soft Launch (Week 2)

Daily inbox monitoring begins. We identify your first superfans and refine voice based on real interactions.

03

Full Delivery (Weeks 3-4)

Full daily rhythm in place. Proactive engagement begins. First sales-ready leads forwarded to you.

04

First Health Report (End of Month 1)

Six-section report delivered. 30-minute review call (Authority and Concierge tiers). Refinements based on month-one learnings.

Why Rockin Social

Built by people who actually do this

Rockin Social is a boutique agency specialising in DJs, entertainers, and live events brands. We've grown communities for Funky Dory (from 7,400 to 14,620 Instagram followers, with an active WhatsApp Community and 3,000-strong newsletter), Proud2BSafe, Mark Wilkinson, and others.

This offer exists because we've been doing community management for our retainer clients informally for years. The 2026 audience data made the case to formalise it as a standalone service.

Get Started

Three ways to get started

Book a Free Community Audit

A 20-minute review of your current community health. One-page scorecard, three specific recommendations. No cost, no obligation.

Book Now

Talk to Paul

Book a 30-minute call to discuss the right tier for your brand.

Book a Call

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